Privacy Policy for AtUrDoorStep
At AtUrDoorStep, we aim to ensure a seamless and satisfactory experience for our customers. However,
we understand that there might be instances where refunds or cancellations are required.
This policy outlines the terms under which refunds and cancellations will be processed.
Service Cancellation
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Cancellation by Customer:
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Customers can cancel a booked service up to [specific time, e.g., 24 hours] before the
scheduled time without any penalty.
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Cancellations made within 5 minutes of the service time may be subject to a cancellation
fee of 80%.
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Cancellation by AtUrDoorStep:
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We reserve the right to cancel a service due to unforeseen circumstances, such as unavailability
of service providers or operational issues.
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In such cases, the full amount paid by the customer will be refunded,
or the service can be rescheduled based on mutual agreement.
How to Request a Cancellation or Refund
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Contact Us:
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For cancellations or refund requests, please reach out to our customer support team
at [email protected] or +91 9733152609.
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Provide your booking ID, payment details, and a brief explanation of the issue.
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Review Process:
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Our team will review your request and notify you of the decision within 1 hour.
Changes to This Policy
AtUrDoorStep reserves the right to update or modify this refund and cancellation policy at any time.
Changes will be posted on this page, and the revised policy will take effect immediately.
